For billing and account purposes, please be sure to contact us as soon as you have a change in your accounting personnel for any of the programs at your agency that we serve. This includes your timesheet approvers, invoice approver, etc. Unfortunately, delays in communication can result in invoices being sent to the wrong person and potential fees for late payments. We understand that turnovers happens - and we can easily change your contacts whenever it is needed. Please send an email to our Accounting department or call 978-651-9660 x103 with updates or questions about our invoicing and billing process. Please share this information with all necessary parties.
All other personnel changes such as new or terminated program managers, supervisors, emergency/on-call contacts, etc. should still be communicated directly with your local Arbor branch.