Thanks so much for allowing us to continue to be a strategic partner in solving your staffing challenges. Like you, we’re trying hard to keep up with the increasing requirements for skilled staff. As you know, we released a new billing rate structure in 2016 that clarified the distinction between programs that require staff with more experience and specific trainings (CPI, TCI, MAP, etc...), and those that did not. Programs that require trained staff to participate in their ratios and protocols were to be billed at the Direct Support Professional III rate. To this point, some have not. We want to advise our customers that effective June 1, 2017, we’ll be fully implementing these rate structures. While not all customers will be affected, those programs that require DSP III level field associates will be billed at that level. Please feel free to contact your local Staffing Coordinator or Branch Office should you have any questions. We appreciate your understanding that these rates will allow us to continue to hire and develop the staff you need.